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In June, the first global Digital Risk Summit was held in Amsterdam, where Group-IB experts spoke about current digital risks — Internet fraud, online piracy, leaks, clone sites, fakes, as well as protection methods, such as the Digital Risk Protection system. On the eve of the summit, Dmitry Tyunkin, Head of DRP Group-IB Europe, held an Instagram stream with Camill Cebulla, Sales Director Group-IB Europe. We traditionally post the transcript of the conversation together with the answers to the audience's questions on our blog.
Camill Cebulla
Hello everyone, it's Camill here from Amsterdam, I'm just waiting for Dima to join us in this conversation. It will take just one more minute, we are already a little bit late, but it's fine. Hope you all are very, very good! I'm here in our Amsterdam office, in our garden, I can show you around a little bit This is the entrance to our office, and this is our beautiful garden here in Amsterdam, a very nice place. If you happen to be in Amsterdam and would like to visit our office, let us know, we always have space for everyone. I hope that Dima will join us in a second, I see more and more of you are coming, and that's wonderful, good to see you all. For those of you who don't know me yet I'm Camill and I'm responsible for Group-IB's business in Europe. I'm happy to work with Dima on the DRP projects as well. Here, he's coming. Hey Dima, you look wonderful.
Dmitry Tyunkin
Hello everyone!
Camill Cebulla
How are you?
Dmitry Tyunkin
I'm perfect, thanks
Camill Cebulla
I can introduce you, so I'm joined by Dima, he is leading our DRP team over here in Europe, out of Amsterdam. Dima has been a part of Group-IB for more years than I can count. How much is it now? 6-7? Oh, yeah, this year it's 7 already. Man, we are all so old…

Dima is building his DRP team here in Europe. Actually, we are going to have a wonderful summit on Thursday together. Dima and I will be on stage, so if you guys would like to see that please join us. You can get a link or everything you need either from one of us or find it on our website. Would be a pleasure to have you there! But today we want to present a kind of a little teaser on what is going to come and talk a little bit about digital risks digital risk protection maybe a little bit into the brand protection area.

Dima, let me ask you the first question: A lot of people are talking about cybersecurity all the time but only very few are talking about scams and how scams' are working. Can you tell us a little bit about the types or the very specifics of scamming in cybersecurity?
Dmitry Tyunkin
I will try, basically we need to separate old known version of phishing. I mean the accurate definition which says that phishing issue is something that first copies an original website and then it also tries to intercept users' sensitive data, like login passwords or credit card data". This is a really canonical phishing and as for scams, major part of them do not attempt to intercept the data, but they try to lure users via a direct interaction with them. So you're starting to lose money immediately. In most cases you even send money directly to the fraudster. You know these examples very well when you live in Russia, when you live in the UK or in some other regions where phone spammers are extremely proactive. And they are trying to deceive you via the phone asking for direct payments, for special data and so on. This is exactly what we can say about this definition. That is what we can say about scams, it is everything that tries to deceive you directly without trying to intercept your data, but phishing is about collecting the data itself.
Camill Cebulla
Okay for me, it sounds like capturing data. It's not as efficient as actually stealing money directly. If I had the choice, I would rather become a scammer than a phisher because phishers need to do something with the data after they stole it, and scammers have money immediately. So, what can you say about stats? Are there any trends that more people are going into scams or is it may be more difficult than I imagined it?
Dmitry Tyunkin
You know, basically the entrance stage to such sophisticated things like phishing ransomware and so on is rather complicated, but since we're talking about scams, you don't need any specific technical skills. One just needs some time, a cellphone or a laptop and you need to chat with someone. This is not a huge deal for the majority of those involved in scamming. Scam is something preliminary, a starting point for bad guys who began the way to organized crime.
Camill Cebulla
Yeah, it sounds much simpler to me, but I guess you need to have a lot of skills for social engineering, right? You need to convince your victims that they should send money to you or at least fall for your scam. But come on, it's 2021. We heard so much about social engineering in the past and how people are getting tricked. Why is it still working or is it even still working?
Dmitry Tyunkin
It is still working mostly because the last two years were not so easy for any of us. There was a real era of global pandemic. And everybody was just sitting at home. There were no possibilities for cooperation, for communication and so on and that means that scammers decided to expand their presence on the market if it can be called like this. It means that scammers are developing special tools and that's why they're expanding their presence on the market very rapidly because as soon as you develop something not so sophisticated, easy to use, you start focusing on developing really great user experience tools. This means that you don't need special techniques or special knowledge to operate those. That's why this disaster is expanding significantly.
Camill Cebulla
Okay, you're talking about some tools here, which are helping scammers to actually run their schemes. Can you tell us a bit more about those tools? Is it something really easy to use? Do you need to pay for it? Is it very distributed? Tell us a little bit about it. If it's not a secret.
Dmitry Tyunkin
I think it is not the best idea to promote such tools. Okay, let's try to maybe uncover some of t the tools that scammers use nowadays. They have a broad range of different techniques starting from something pretty similar like special bots for telegram that make it possible to generate different fake pages in order to lure victims and up to different sophisticated things like manipulating traffic and so on. These are two opposite sides of the market, because if you need to deceive users, manipulate their paid traffic, lead generation and so on you, really need to be a sophisticated guy. You really need to go deeper, as to technology you need to know how to lure the traffic, how to attract people, how to work with online digital marketing and so on. But when you have a specially developed tool for just deceiving people directly (this is again scam). You don't need sophisticated technologies, you don't need special knowledge. So, these are the two opposite sides, but also, there are lots of things related to promoting fake pages, fake websites via for instance social media advertising networks, and considering the fact that social media channel expanded at least 40% for the past year, more different types of those advertisements and promotions within the social media channel started to appear. This also means that scammers also became much more proactive. Therefore, we have different types of scams, starting from different pension funds scams. This is a type of scam, which is pretty popular in European and North American regions. Why it is popular? Because people here really are aware of the fact that their money is deposited in the pension funds and when they see a possibility to increase their funds, or to invest that money, to make it work somehow, these opportunities catch their attention. Scammers use this situation to promote fake pages targeting people, offering some special pension funds facilitation "Hey guys, we will help you with refunding" or "We will help you to manage the money channels" and so on, and people get deceived. Also, during the pandemic, the second, I would say very interesting and very rapidly growing part of scamming were HR scams. When people are trying to find a job, they are doing it remotely via LinkedIn, via Facebook and when they see some advertisements from different promotions, they follow them. They see something like this: "Hey there is a huge company who hiring people right now". I need a job, right? So, I will go and try to apply for this vacancy. As a matter of fact, HR agencies are often using the same techniques for traffic attraction. They're always trying to attract people via social media advertising networks. They create strange-looking landing pages on really weird domain names and they promote those links within social media advertising networks.
Camill Cebulla
So, HR companies are also scammers?
Dmitry Tyunkin
They're not scammers, but for a typical user it is hard to distinguish what is scamming and what is real and so on. This is a really tricky issue. There are other types of scams, those types of scams we mentioned above, mostly attacked real users. I mean like b2c scam from business scammers like cooperating in special organized groups and trying to deceive ordinary people. At the same time there are different examples of b2b scams, when organized groups of scammers develop a product, develop their tools to deceive huge companies, then such cases also influence those industries which are not typical targets for any types of fraud and scam: for instance, agriculture or different types of heavy industry. People are trying to use the man in the middle attack. in order to deceive employees from a company or lure them into making fake payments to scammers. This is also extremely important, and it is not described by major companies, it is not mentioned in many parts of local laws that this is prohibited and so on. It has been a huge challenge for the past two years for a major part of online audience that exists nowadays.
Camill Cebulla
Okay, a huge challenge. I understand. Can you size up this issue as 2020? The issue of online scams of course, that's what we are talking about. Do you have some numbers in terms of incidents in terms of value, in terms of correlation with other kinds of fraud or attacks?
Dmitry Tyunkin
I may tell you one of the major scams which was really expanded enormously.
This scheme was discovered by our analysts in 2019 and for the past two years (for 2019 and for 2020) it has expanded significantly. Its presence is not limited to Russian-speaking territory, it was spread worldwide, and there is a special name for this scheme: Classiscam and this is also a beautiful example not in terms of the legal side of course but as an example of how small scam can expand within a couple of years if it is not treated in an appropriate way. The scammers started as a small group, they developed those bots trying to deceive people on marketplaces and within two years they started to attract "workers". These are the guys, who are using these bots to deceive people directly and after that there is a kind of a revenue sharing model. That's how the developers of the tools are sharing money with the workers. The number of workers nowadays is more than 12,000 worldwide. This is extremely huge number of people involved into this scheme, but they started from 20 people who were developing those bots and also using them to get the money.
Camill Cebulla
Quite big operations. Can you give us a feeling, what do the scammers look like? Are those professionals? Give us an understanding of how we should imagine ourselves a scammer, like a goblin or maybe a troll or whatever.
Dmitry Tyunkin
Yeah, of course. I assume that this is a guy in a hoodie driving a Lamborghini somewhere close to Canary Islands, if we are speaking about the earnings, but if we speak about their background, they are not mature criminals. They're just trying to come up with something and only afterwards they understand what they did. That's what we can say about the admins of these groups, but if we speak about the workers, I mentioned previously, these are really boys and girls, aged between 16 and 17. Most of them are not mature enough to understand what they're doing, for them, it's just a game, imagine trying to hack someone's laptop, it is a real crime in your mind. But when you try to chat with someone and say like " – Hey man, I want to get the goods you offer for sale on the marketplace. – Fine, just send the money for the delivery and that's it". And you get something like 20 euros or 5 euros. They scammers are known to use other currencies. So, this is not a huge sum for just one case. When you just imagine that you are doing something like this it sounds more like a game, because you feel like "Hey this guy just spent 20 bucks on me. This is not a huge price for something and for you". It's just a game and this is the worst thing that may happen because as soon as you understand that you're doing something illegitimate that means, that you understand what happens next. But if you don't understand it, it leads to a severe crime afterwards, because starting with 20 bucks later you will come to something stronger, more sever. And this is a problem.
It always happens so with no jokes. You can talk to other guys from instigation team, from incident response team and they will be a way of the typical pattern of all those criminals. They will literally knocking the doors and they are and they will. The biggest trouble is that persons really don't know what they're doing. So this is the major problem.
Camill Cebulla
And one day Group-IB's investigators are knocking at your door and the game is over.
Dmitry Tyunkin
It happens all the time, no kidding. You can talk to other guys from investigation team, from incident response team and they will tell you about the typical patterns of all those criminals. They were literally knocking at the doors, and they are, and they will. The biggest trouble is that people really don't know what they're doing. So, this is a major problem.
Camill Cebulla
Should we do some education built around this issue? Make sure that people will not take the wrong path and prevent them from doing the wrong things before they actually start playing and then get arrested?
Dmitry Tyunkin
To be honest, yes, of course, and we're doing it. In Group-IB we are trying to educate people and cover such issue. However, we also need different regulators, different authorities, huge brands to work with people, to work with the audience, to work with those who listen to them. This is also extremely important, because if we go back to that example with classiscam. A lot of different marketplaces were affected by this scheme, if they start working with their audience and their consumers, it really may help to increase the awareness about these types of scam without huge efforts, which will significantly decrease the negative impact.
Camill Cebulla
It's good to hear that in Group-IB we are doing so many things to prevent this kind of things from happening and then of course if they happen then we have enough capabilities to bring those people to justice and that we are focused enough to do that.

Let's shift back, a little bit from the image of the scammers and back to the attacks. Do scammers focus on certain industries, or are there industries they prefer to attack, or maybe some of them have been categorized and ignored?

Dmitry Tyunkin
You know, basically this is extremely similar to what happens in situation related to other types of cybercrime. Definitely there are special groups of scammers targeting in some different industries who involved or who got used to a certain pattern or to a certain scheme. This means that they of course are also trying to expand their presence, also they are trying to affect different industries, but anyway, they have the most preferable approach, the most profitable type of scam that they use. Same goes to other types of cybercrimes and other violations. So, all of them prefer to work on something exact.
Camill Cebulla
I see that we have a question here from one of our viewers. It's from Ilya Sachkov: What is the most difficult part of your work now?
Dmitry Tyunkin
- Okay, I have lots of answers. The first one is connected to our extremely distributed infrastructure: different offices, headquarters, just recently we opened threat intelligence headquarters in Dubai. This is extremely beneficial, extremely helpful for us in terms of data collection, for making analysis, and for building up our presence. However, still the world is in a global lockdown. This is a bit difficult to work in such conditions, of course, we can do everything online, because we are a cybersecurity company. In some cases we really don't need to be at the place, but we prefer to work with everyone face-to-face. So, this is kind of a problem. The next reason is the pandemic. It may be hiring. It is a major issue for now since we are expanding very rapidly and we have a really huge plan in Singapore, in Dubai, in Amsterdam. We had a huge hiring plan. We are really hungry for highly skilled specialists from different segments of industry (for threat hunting, for incident response, for digital risk protection, for CERT teams). So, we are hiring more and more people, but since everything is closed and we have to make those personal meetings with candidates online. We are a bit disappointed by this fact as well as our candidates because they also want to come to our offices to talk to us, to have some knowledge sharing sessions and so on. Yep, so these we really miss these parts of the dialog. We have some difficulties because of these lockdowns, but despite everything, we are expanding and very rapidly. So, guys, if any of you are interested in doing some really cool things, if you want to be a Superman (or maybe Batman, but mostly Superman) then please just don't hesitate to call us, even 24 hours 7 days a week. Because we had our own all CERT team and they will probably pick up the phone even if you are calling to apply for a vacancy late at night.
Camill Cebulla
We are always looking for very skilled cool people. If you would like to join our fight against cybercrime, you're always welcome. Send us your resume and come to us to learn something new, become better in what you are doing and join our awesome team.

- Now since you've been asked a question about the difficulties in your work, and we spoke about vacancies, so this transition was already very interesting and tricky. Let's turn it around and say what do you like about your work? What do you like about your department and the fight which you are fighting?

Dmitry Tyunkin
So, the best thing is, I would say this is common for the entire Group-IB team this is the feeling that we are really making the world a better place. Because when we see that we successfully eliminated a scam scheme targeting, for instance, pension funds when you understand that these grandpas and grandmas will live in a safer world. So, this is the major thing. We have no limitations; we do our best to develop cool features and so on. This is also driving me, but the major thing that's we're really making the world better by fighting against all these crimes of different severity.
Camill Cebulla
It makes sense and also being part of this entire journey, growing everything what we have, becoming better, also personally. This is something is fantastic about Group-IB that you have those opportunities to become better and to develop. That's amazing. And then you can also win awards like you did with your team Frost & Sullivan Award where you received fantastic reviews. Do you want to tell us a little bit about stats? And how cool your solution is?
Dmitry Tyunkin
I thought you were going to ask me about our local achievements, which is called "challenge coins" at Group-IB and the process of getting those, cause this is also is extremely interesting for our teammates and sometimes even much more interesting than anything else. So this is also perfect.

But about the Frost & Sullivan Award it is extremely also important that huge consultants, huge analytics started to discover new areas. They understand the importance of different types of digital risks like scams, phishing and etc. So it is extremely important. For instance, Forrester just started a dedicated category for digital risk protection. And speaking about Frost & Sullivan, they made an overview of these here and so we got into top three in the report even during a beta stage. This is also quite cool, but I would say that it is extremely exciting for us, but we understand that we should not stop, and we still have a lot of extra miles to go so have no time to enjoy this excellence because itis like riding a bicycle. When you are happy and decided to stop pedaling, this means that you are going to fall very soon. We were really happy maybe for a couple of hours, but then we got back to work and started to develop some new cool features.
Camill Cebulla
To everyone here on the stream we will have our Digital Risk Summit on Thursday, where Dmitry and I will be speaking from stage. We will also have a lot of awesome guests there who will speak about everything about digital risks, how they protect themselves, how they protect their organizations, what they are facing and most exciting, of course, the two of us will be on stage speaking. You're all invited of course to join us there!

Dima, maybe you have a favorite speaker or favorite part of the event you would like to advertise?

Dmitry Tyunkin
You know, speaking about the list of speakers, I really cannot not make the choice, because everyone is a really awesome specialist, and we will discuss extremely important topics there. Starting from the digital risk trends and up to different projections of what can be done. If you go through the list of speakers, we have guests from the United Nations International Computer center, from Forester, from World Vision International. And all these people are aware of digital risks. They are really aware of what is happening to scams, to different types of other digital attacks and so on nowadays. And they're really willing to not just willing, but they are really doing a great job in fighting all these crimes in a an impressive manner.
Camill Cebulla
Yeah, it's good to know that so many people actually care, and I see another question coming in. Do you use neural networks in your DRP products?
Dmitry Tyunkin
First of all, we are using neural networks in the minds of our analysts. Of course, we're using neural networks for the DRP, but I would not use the word product, it is about our platform, this is more than just a product it is not a standalone thing, and at Group-IB we have lots of frameworks, platforms, things that are operating in strong collaboration with each other and so on, I would not call them products. This means that you are getting something bigger than just a standalone product. We use those and I would say that this is a really great challenge because you have to analyze lots of things, you have to work with lots of pages, signatures, IOCs and so on. So you have to do a great job day by day. And when you try to work with these solutions only manually or you are trying to build some kind of a solid logic that will carry out a step-by-step analysis something you will never achieve your goal. So, neural networks are the future, and I would say that this is not about typical operations like image recognition. This is very simple nowadays, maybe three or four years ago it could be called a great feature, but not now. Now we are developing some special families of neural networks designed to verify whether this particular page is infringing or not. This is something more and this is extremely beneficial.
Camill Cebulla
Yeah, that's actually something very cool about Group-IB, you and your product or service are not alone. You are surrounded by a lot of cool people who are doing something very special in their own sphere: our incident responders, forensic specialists, our intelligence teams, our antifraud teams, network security guys. So, you're surrounded by cool people who know a lot in their specific niche and whenever you need something, you can ask them for help and use pieces of their technologies to make your own product much stronger. I think this is a very big advantage of the Group-IB ecosystem. I think we covered a lot of topics today, and as I said, you're all invited to see us on stage on Thursday.
Dmitry Tyunkin
Thank you for joining us. It was a pleasure to have you here, greetings from Amsterdam, and I hope to see you all. Please submit your application to become a part of Group-IB, part of the team. Yeah, thank you Camill. Thank you for joining us!